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Google Reviews

First Choice Automotive Repair

4.8

Based on 590 reviews

See all reviews Write a review

Best place hands down , really helpful employees especially Eric osiier thanks to him he worked out with me!!

Austin Lebron

22:23 29 Sep 23

I had a GREAT experience when I took my vehicle to 1st Choice. Eric was very kind and informative. He even found a discount for my service. I needed special brakes for my vehicle as it is a high-performance luxury vehicle. All of the members of the staff were very professional. They completed my service in one day even though they had a full schedule. I would recommend them for fair pricing, attention to detail, and excellent service.

Noelle Robinson

21:10 29 Sep 23

Awesome service from the team. They’re very fast and communicate efficiently with my transmission issue. They even checked out other maintenance problems and quickly addressed those. It took me a very long time to find a good shop but this place can do it all. Highly recommend

Cyrus English

20:00 29 Sep 23

It's a great place to take your car to get fix. They do a great job and Billy is a great person.

Elder Diaz

14:53 29 Sep 23

I just don’t even have enough words to say how appreciative I am of these guys hard work - my car was practically falling apart when I took it in - they worked nonstop to get the job done, as inexpensively as they possibly could. When one of the parts needed didn’t come in, they went above and beyond to get what they needed, at no extra cost to us - they kept in touch every day, every step of the way. They were kind. Professional. Hard working. I’ll never go anywhere else. I am beyond grateful.

Ryan Hood

21:53 28 Sep 23

I was having issues with my car radio and in a few minutes Eric was able to help me get it reset and repaired and back to working again. Thank you Eric and First Choice!

dean dennis

14:40 27 Sep 23

From the time I took my vehicle into the shop to the time I picked it up the customer service was great. Eric always kept in contact with me to let me know the status of the repairs. For the extent of what needed to be done the work was done very quickly and done right. The follow up days after I picked it up ensured me they care about the work they do. I highly recommend this shop for all your vehicle troubles.

Chad Colarelli

13:33 25 Sep 23

Great customer service, work ethic and knowing their craft.True professionals and fixed my vehicles the right way.I can’t talk for everyone but for me, customer service is #1 and they have it here.Shout out to Eric and crew, true professionals.

Jeffery Hooks

19:43 22 Sep 23

I have to say that the people here went above and beyond for me and fixing my car. Billy was always quick to give me an update! I was on a short time frame of getting it fixed. They got it checked and fixed the next day! Very professional and very nice! Definitely recommend them and won’t go to anyone else. May be a little expensive but man the work and the quality is worth every penny.

Elizabeth Rios

18:41 21 Sep 23

Love, love these guys!! They repaired all my issues with my Infinity. Very professional and worked with me because my SUV had LOTS of problems. I highly recommend going to these guys because their work is guaranteed! This is the second time I’ve gone to them, and my father had work done on his truck as well. Vehicles are up and running great. One of my issues was my headlight was out for over two years from a wiring problem and they were able to fix it. I am beyond happy. Thank you all so much!!

Casey Maldonado

14:51 21 Sep 23

My vehicle was fixed fast and done right. I had only one issue I knew about but after a diagnostic; I had so many unknown faults with my vehicle. After the repairs, my vehicle was operating better than when I bought it. Will be doing business here again.

Chuck Meza

00:35 21 Sep 23

Amazing staff. Billy was super helpful very communicative and had care for the issues going on with my jeep. This is the only place i’ll be taking my car from now on. Thank you to the whole staff for helping me and not pushing me out and taking my money like other places do. First choice auto is 100% my first choice.

Audrey Tackling

19:59 20 Sep 23

Very nice and up front pricing. Spent over $5000 on repairs..was given car back very quickly but had to return for them to fix an issue..they didn't charge extra but was a bit concerning that I spent alot of money and was given my car back with an obvious issue..had I not spoken up it would have been another issue. Appreciated the correction but should not have had that happen for the amount spent. 1 week follow up and "correction" that was done was clearly not completed correctly as my car is still shaking while in idle. I will need to seek out a different provider as my trust here is definitely lacking. Nice customer service not great repair work ..a few weeks later update: could finally afford to take to another shop to be told I need to pay almost $800 to replace engine mount which I was told was corrected by this shop already. So no way I'm bumping this up to a 5 star! Even if I was reimbursed the lies told would prevent such a review score.

jessamy hairford

18:43 20 Sep 23

I love First Choice Automotive, they had my car six hours and repaired the concern I had. Thank you Eric for taking care of me yet again

AMY GUTIERREZ

17:24 15 Sep 23

Eric provided me periodic updates from start to finish. Updates came in a issue discussion recommendation format with videos and pictures depicting each discrepancy. Its worth the money spent. You might see a part going for 2 to 3 times the amount it costs, just know you are paying for their 5 year warranty for parts and labor of the same kind and cost at their shop. Recommend to anyone that wants their car serviced with peace of mind!-James

James Wiard

02:41 14 Sep 23

Chris Carrasco

14:35 12 Sep 23

Eric was extremely and got the job done quickly

Sam Gray

22:53 11 Sep 23

Friendly people....they get you in and out...excellent service and providing excellent service.i would recommend this company anytime. Billy was awesome!!!

tarvaruse carter

18:57 11 Sep 23

Great job, the only shop that I can't complain about the price bc they do such a good job!

LAQUANDA BELL

18:36 11 Sep 23

Wonderful customer service. Very personable and genuine. Honest about the work.

Bailey Perinon

16:40 07 Sep 23

Amazing team! Eric was a delight and and professional. They assisted me in making sure my car was safe and ready. They answered every question I had, allowed me to see what the issue was myself and offered to get it done in the time frame I needed. They are definitely my 1st choice for repairs and services from now on. Most pleasant repair and oil change I’ve ever had. Thanks a million

Phelisha Hiley

15:43 07 Sep 23

They were very professional and had my truck diagnosed, fixed, and back to me in a day. Overall a good experience.

Nick

14:32 07 Sep 23

Great service! They got my car in, diagnosed and fixed fast! Eric was great at explaining everything! I would take my car back there again.

emily gillmore

18:27 31 Aug 23

My car leaked liquids and clumps so I went in to get it fixed up. The waiting room was very quiet and nice so my anxiety was not a problem at all, the gentleman helped me, and it was very quick to set things up. I liked how the mechanic found everything, and how the prices were all explained as well as the pictures!! I’m very thankful for my experience

NikoDoes

16:55 31 Aug 23

10/10. Highly recommended. They’re my “First Choice” when it comes to any vehicle repair I need.

BJohnsonJR

16:14 31 Aug 23

Quick response. Very knowledgable and fast service.

Daki Wolf

13:45 31 Aug 23

ewalk369

16:43 29 Aug 23

Extremely professional, and down right easy to communicate with! I 100% recommend them. They worked within my budget, and had my vehicle returned in a timely manner. Thank you guys so much.

Whatever Ward

14:53 28 Aug 23

Excellent service, if you have any situation with your vehicle ask for Eric.

Quincy Montalvo

03:52 24 Aug 23

I never doubt that work is being completed correctly on my Jeep. I appreciate the attention to detail and communication staff share with me.

Nessa Trevino

19:43 23 Aug 23

I had my oil changed, window switch replaced, and shock/strut issue corrected. Time in and out of the shop was not long. A professional car care family. Thank you for all you and the techs do to keep me and my family on the road.

christian redmend

19:28 23 Aug 23

They are amazing and are willing to work with with you and help out as much as possible to get your vehicle up and running. I feel confident in making the right choice to choose them to repair my vehicle.

Nikki Hamilton

12:30 23 Aug 23

Let me start by saying super informative. I love the communication that they have with their customers. Billy is super nice and patient. The job they do they stay in first place. I highly recommend this place 100%

Anishsu McClellan

00:00 22 Aug 23

Great experience everyone was helpful and knowledgeable about the problem with my vehicle would definitely come back here for more work

Thomas Dougherty

14:31 21 Aug 23

Eric was amazing !!! Customer service was EVERYTHING ! Thank youu 💜💜💜

Mardi Grass

22:42 11 Aug 23

Once again, the guys at First Choice Automotive Repair did right by me! This time it was the turbocharger on my Duramax. Travis now has it running BETTER than new and with lots MORE POWER! If you know how expensive replacing a turbocharger is, then you know how much I trust First Choice to do the job right and be fair about the price. Sean sent me photos and explained what was needed so I could assess and see everything. Eric and Billy keep me well informed of progress. They treat me kindly, take excellent care of my rides and warrant the work. What more do you need? I consider them my personal pit crew and my very good friends! Thanks again, Guys! You're THE BEST!!

Lindsay Cobb

00:41 10 Aug 23

In the three years I’ve had my pre-owned car they’ve managed to fix all sorts of problems that came up. The customer service and checkups is high quality , not to mention the workers (Like Eric) have very high and helpful energy. Definitely trust the mechanics here!!

Edgardo Morales

13:47 09 Aug 23

Overpriced

Alex

22:04 01 Aug 23

Eric at First Choice was very professional. Diagnosed and repaired our vehicle issues quickly. Highly recommend this shop.

Kyle Mathes

16:30 31 Jul 23

Totally awesome services! Billy never lets me down and got me taken care the cheapest! Looking for a great honest company, you have to check them out you won’t be disappointed

celissa randles

14:22 31 Jul 23

Very detailed! Provided pictures and explained what was going on over the phone and in person. They provided me with information on what needed to be fixed first and said they will work with me on the rest of the issues over time. Very nice people and excellent customer service! Love all the digital ways to communicate with them!

Jade Arnae Cooper

21:49 28 Jul 23

Service was wonderful, I have nothing negative to say about First Choice.. I felt comfortable and not taken advantage, i appreciate the thorough inspection of my vehicle with pictures and videos and breakdown of details of Services everyone seemed very knowledgeable kinda pricy but my car is running like brand. I would recommend ask for Eric, I will be back for future repairs.

Andrea Janae

14:50 28 Jul 23

Took my truck in for some repairs, I was helped by Billy who was amazing throughout the whole process. I recieved thorough pictures and videos of what was wrong with my vehichle and an amazing price to make the repairs. Amazing service and will definitely come back.

Hayden Ortiz

19:46 27 Jul 23

Came in at 8:00 to get my air conditioner worked on they had me in and out by 3:30 a great place to take your car and I will be back for other things when I need it thank you

Cindy Reynolds

16:32 27 Jul 23

Excellent service ! Friendly and professional . My first time using their services and will continue to do so! Highly recommend.

Carolyn Holman

16:28 27 Jul 23

Once again I’m pleased with service!

Brittney Shields

16:04 27 Jul 23

Eric was very knowledgeable and helpful. Repairs were fast and communication was outstanding would highly recommend

Sean Welch

15:18 27 Jul 23

Billy and the mechanics at 1st Choice deserve highest recommendation, they are professional, knowledgeable, and friendly. Billy even courteously picked me up when I had no transportation. Their repair was quick and price was very reasonable. I’m very thankful to have found them!

thai do

14:58 27 Jul 23

Cool Dad

14:38 27 Jul 23

Went here for faulty air compressor in my jeep.Pros:professional and courteous.Cons:too rich for my blood.So I have had multiple people help me do research on what I needed to fix my car while the team at first choice brought up issues me and my friends did not see in the quote I had only asked for one part to be fixed and the part was around $200 this information came from a mechanic friend who looked it up in her system while she was at work. The team was very friendly and courteous as previously stated but then I was quoted for $2000 approximately for just the part , installation and labor this was just a little too expensive for just an a/c compressor fix decided to go elsewhere but if you can afford it the place seems nice.

Tyler serrott

14:18 27 Jul 23

I was a customer of 1st Choice automotive for years and they used to treat me well, particularly when Matt was at the helm. Today, their service is low quality and their prices are not what they used to be. A few years ago, I had them replace an alternator which they took care of at a reasonable price. Earlier this week, that alternator died. 1st Choice felt no responsibility for defective part and made it a point to note that the 5 year warranty they offer for parts today did not cover me. A mechanic in Austin now working on my truck indicated that the alternator they installed was a refurbished part… I’m done with 1st Choice Automotive.

Michael Pearce

18:35 26 Jul 23

Worst place to leave your car. They even stole my stereo, broke my dash and my car was running and on the way out of there needed to be towed.Yes was on this establishment and when I got my car in the tow truck you guys called the cops and started this not me. Remember you stop the drama when I asked so why you calling the cops when I am getting my car but no report was made when “the 5 inch touch screen radio” was stolen and didn’t finished the job because you guys don’t know what you doing. Yes I even have it on video.

Al Rodriguex

08:50 20 Jul 23

Fast and friendly service! Eric and Billy made sure I was in and out for my oil change. Will definitely be back for any of my car needs!

Rebecca Blakeley

17:22 19 Jul 23

Highly recommend them quick and fast I called them on Thursday by Friday. They had me an appointment to do my leveling kit on my truck answered all my questions. Thank you.

bryan

14:22 10 Jul 23

Tevin Wright

15:23 01 Jul 23

I took my truck in after meeting Eric and after they did the initial things on the list they found 5 additional issues which was back up with pictures and really good explanation. They gave me all my options but never pressured me into fixing any of the issues they found. Not only did they take me back home but also picked me up so I didn’t have to wait in the shop. Also I didn’t need to call anyone or get an Uber. If I could give them more than 5 stars I would. I’ll never go anywhere else!

Addiana Paul

23:31 30 Jun 23

Eric is great, He'll definitely take care of you. Great quality work friendly environment

James Combs

17:52 30 Jun 23

Eric, is the man with the plan. Took care of an issue in 2 days that another shop was struggling for over 2 weeks.

Romeo Estrella

16:20 30 Jun 23

L L

20:54 26 Jun 23

Thank you for fixing my truck (05 Chevy Colorado)This shop has given me the best experience so far for this area.They are honest with everything! From the time dropping off to accept the job orders online( that a great and easy to use process) to pick up.They went above and beyond to have my truck ready.They are true to their word when they say “We will getting it right for you!”Great customer service with professional dealership quality work!Highly recommend also because of their 5 year warranty on parts and labor.Will come back for all mechanic needsThanks again

Antonio Alvarado

17:12 23 Jun 23

Sean is great and helped me out a lot! Highly recommend

Dylan Hernandez

20:56 22 Jun 23

sexual taco

22:52 20 Jun 23

Top notch, beautiful and clean office, amazing staff and extremely professional. Billy and Shawn went to work on my truck and got me back in the road within a week. I’ve never had any better auto services anywhere else. Thank you so much!

Emmanuel Becerra

18:30 20 Jun 23

Absolutely amazing experience, my car needed some major repairs and now she’s purring! Thank you so much! Billy was an amazing help to us we love first choice and highly recommend

Monique Hope Rice-Estrada

15:10 20 Jun 23

Ashley Smith

22:54 19 Jun 23

Loved the service for my airbag system! They kept me updated throughout the process and explained everything to me. Great team, thank you for everything.

Alissa Minlletes

04:59 17 Jun 23

Quick and good work. Highly recommend this place for any and all auto needs

Angel Palma

20:54 15 Jun 23

I had air conditioner problems. They diagnosed the problem quickly and was able to fix it the same day. I had a great experience with them.

Amanda Kay

21:48 13 Jun 23

Tiffany Olivier

15:26 13 Jun 23

Bill has been my service advisor for years when I had my Ford. He is always pleasant to work with. Eric has wonderful customer service skills as well makes you feel very welcome. I was happy with my visit

Chelle Richy

22:47 09 Jun 23

Great customer service and a very fast turn around!

Diondre Threatts

22:03 09 Jun 23

First Choice was recommended to me by a local buddy. They did an outstanding job fixing my A/C problem, as well as revealing all other problems from bumper to bumper. All for a reasonable price and within a day. Thank you First Choice, I will definitely be back!

Kurtis Veninga

18:22 09 Jun 23

The service is amazing! A lot of updates about my car and they took care of my car perfectly!

Kailani Ngov

19:20 08 Jun 23

J.J. Bennett

21:51 07 Jun 23

Great service made sure the job was done right before they closed out with my car. Great team of guy. This my shop now!!

major wright

14:31 05 Jun 23

Jeff Smith

12:58 05 Jun 23

Great service and very friendly!

Sallsynt Orkide

21:17 31 May 23

These are my go-to guys for all repairs and maintenance on my Chevy Silverado 3500. I'm a woman who actually knows a thing or two about vehicles and managing money. My dually has over 160K on it and runs like new, thanks to them. 1st Choice keeps my vehicle dependable, guarantees their work and will do everything they can to make it right for you. They treat their customers with respect and are honest with pricing. They have earned my trust and they will earn yours, too!

Lindsay Cobb

15:01 31 May 23

Very communicative and honest about potential upcoming problems that they’ve seen with my truck in past. Straightforward guys

Justin Chlebowy

21:47 26 May 23

Super friendly, helpful, quick and good quality work!

Lisa Feyereisen

14:39 25 May 23

My buddy had a bumper grill gard put on his Toyota tundra. He loves it.

Johan Chastain

09:39 23 May 23

I am very satisfied with the service I got from 1st Choice Auto Repair. I had to get my power steering repaired. The staff was very professional and courteous. The environment there was so relaxed and friendly. My car runs good now and since I got it back, I have not had any issues with the power steering. Thank you 1st Choice. You will always be my 1st choice when it comes to auto repairs.

April Berry

17:48 22 May 23

Car drove great with no issues.

Alex S

00:14 20 May 23

Comfortable very nice people and very fast

INTUITIVE SPIRITS

17:16 19 May 23

The employees here were really helpful, and they got the job done quickly, thanks for everything!

Brandon Young

13:34 19 May 23

When my daughter’s car broke down on the road, a quick Google search showed a 5 star review for First Choice Auto Repair. From the first phone call when Eric arranged a tow, to the diagnostics and repair, I was extremely happy with the process. Both Eric and Shawn were friendly, courteous and were quick with updates and answering questions. The app with the diagnostics and estimates was helpful and easy to use. Repair time was good considering there was a delay on a part and the car now runs great! I will be using them for my own vehicle if the need arises!

Julia Garrett

18:10 16 May 23

The guys Sean and Eric are great to deal with.

Ryan

16:42 16 May 23

Travis Wilson

16:29 16 May 23

Would not recommend these guys if you have an issue that is not easily identifiable. They did not necessarily do a bad job, but they will miss or gloss over things on your inspection, and will troubleshoot repair at the cost of your wallet. I went in November noting that my car had a sway when driving highway speeds, they said it was the right control arm and replaced for $900. The issue arises again so I come back and then they say it is the left control that is damaged, which leads me to ask why that wasn’t caught the first time around but okay sure. They also say that they noticed upon second inspection (which is $150) that the steering rack is damaged and should be replaced but the main issue is the left control arm and I am guaranteed the issue I am complaining about will be fixed if I get the left control arm replaced for $750. Well $1700 later I seem to have found the issue is still not fixed and it was actually the steering rack all along. In the end I paid for things the mechanics advised would fix my issue, but did not help.

Rick

21:06 11 May 23

It was nice doing business with this guys. Found a place to take care of my car. Thank you 1st choice Automotive Repair.

Leocel Silagan

03:05 04 May 23

The guys here were great at Communication, and very accommodating. They have f Thank you First Choice Auto!

Centex Jump

15:40 03 May 23

Good place to do business I was very happy.

Jamie Jones

19:41 02 May 23

Good place to do business with.

Jamie Jones

00:22 29 Apr 23

They were prompt and very thorough. I would recommend them !!

Larry Mordica

15:17 26 Apr 23

The folks at First Choice Automotive are the best around. My car needed the transmission replaced, a new rear differential, two new CV axles in the front, a new AC compressor a new serpentine belt and new engine and cabin air filters. They spent hours on the phone with my extended warranty company to get things approved and to receive the parts. Through it all Eric, Shawn and Matt were always very calm with me and exhibited absolute professionalism throughout the entire process. I will not take my car anywhere else and would recommend First Choice Automotive to anyone.

Tony Tuttle

20:49 22 Apr 23

Great job by Art he was very careful with my truck. Awesome job!

Scott Dibble

20:58 14 Apr 23

Fast and friendly! Best in town!

Charla Wagner

15:27 03 Apr 23

Upfront and very very honest shop! Definitely care about their customers! 10/10 recommend!!!!!

Carmya Rottenberger

20:16 30 Mar 23

6900$ for all new lifters? Took it to another local shop and got it done with labor for $2700…

Kaden Braccia

23:36 28 Mar 23

Very professional and outstanding customer service

Mousa Dassama

22:33 28 Mar 23

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We are a Digital Shop

Our technicians use the latest technology to not only tell you if there are any issues with your vehicle, but show you. If we uncover an issue the photo will be e-mailed to you for your records. At the end of every visit you will receive a detailed report regarding the general health of your vehicle. Our #1 goal is to keep you safe on the road.