Customer Reviews | First Choice Automotive Repair

First Choice Automotive Repair

4.8

Based on 479 reviews

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LSCHEVYRYDER254

21:48 04 Oct 22

Friendly, fast accurate service. Addressed my current issues and possible upcoming ones as well

Ro Arter

21:25 03 Oct 22

This place is the best in the area! My wife and I take both of our cars here and will definitely continue! Eric and Shaun are awesome! All of the staff are professional and knowledgeable. They don't price gouge you either on parts or labor. Which is always a good thing.

Brandon Sexton

19:24 01 Oct 22

I took my car to have my suspension issue's resolved, and very content with the repaired job that was done. The technician was straight forwarded, on helping me understand on what work needed to be done so my car can run smooth. Thanks for taking care of my transportation 🚗 with peace of mind understanding.

Ricardo Torres

20:12 30 Sep 22

Awesome! The best in the business!! 😁👍!!

andre mckeintry

18:32 20 Sep 22

Awesome service as always. Good to return to Killeen again to find my auto repair "go to" shop I can trust with my vehicle's.

AL Torres

19:07 17 Sep 22

2018 Ford F150 4x4 was making humming sound from front end. Carmax sent truck to 1st Choice Auto Repair and I couldn't have been more pleased. Eric called and explained in detail what the issue was (front right wheel bearing and hub assembly) and answered all my questions. The customer service was great and work was completed as explained on time. Will definitely return for future auto needs!

Vincent Grice

19:39 16 Sep 22

Jeff Smith

21:06 13 Sep 22

Choice Automotive was great to work with. They diagnosed my AC issues quick and efficiently. Will definitely revisit due to their professionalism and personable service!

Kalie Thomas

23:14 12 Sep 22

Great team! Everyone was super professional at all times, they where able to get my car towed to their shop within the hour from when I called to tell them my issue(super fast) they proceeded to inspect the car to see what the issue was. They order the drive shaft/propeller shaft once they received it, they installed the part and I was able to pick up my Challenger. Plus it has a five year warranty!

melissa aguirre-rios

05:41 10 Sep 22

I trust 1st Choice with my car. They are honest, friendly and polite and very transparent about the work being done on repairs. The wait is a little longer but the work is quality and the price is fair.

Mary P

20:30 06 Sep 22

I took my car to have some brake work done. I was expecting to pay for my services. They informed me that my brakes were covered under the warranty from last year when I got the brake repair. I did not have to pay anything. My vehicle is running good now. It surely is good to know that I can trust 1st Choice without feeling I am being overly charged on repairs. Thank you 1st Choice!

April Berry

11:31 01 Sep 22

I liked many things about first choice. One of the things that I like the most is their transparency. They called with what the issue was and gave us time to digest on what our next move should be, and we're very low pressure about it. We went ahead with the repair and a couple days after. They even called to check in to make sure the battery was still working properly. I appreciate your help, and we will definitely be using you guys from now on.

Cheyne Hanoski

23:20 31 Aug 22

I took my son's car there to get fixed and the techs were so amazing. They walked us through the process keeping us informed telling us what was needed and how things were going. We received a fair estimate and was asked how they can help with anything else. I really felt like family with them. We will definitely recommend and return for future repairs. This was a great experience.

Toya Carroll

21:50 23 Aug 22

I went here this morning and gave the guy at the desk a list of things I need for my BMWX5. I told him I like to get an estimate. The guy said we don't do that here, that not what we do. I was shock. He did not have a name tag but if he did I would have told you his name. I said to myself you going to do work on my car and I don't know how much it going to cost. I thought it was the law to let people know how much it going to cost before you work on their car. Red flag for me. There was 2 other things on the list that he said he couldn't do because he need a machine. Red flag for me because on the website it say they Specialize in Import and Domestic total car care. I took my paper and left and said I will stay with the dealer. Plus the dealer is a in and out service.

Beverly Lavers

14:20 15 Aug 22

Great customer service! They took care of my vehicle! And they left a small treat in my car once everything was complete! Thanks guys!

Suanne Tumaquip

15:36 12 Aug 22

They are good. My first experience was not so charming. The price is a little expensive for me. Overall the customer service is good. The second time I went back because my check engine light came back in they do iyt for free. The quality of service is good.

Mohammad Saud Samad

13:33 11 Aug 22

The team at 1st Choice Automotive Repair went out of their way to assist me with a unique electrical repair and tie-rod replacement while also working hard to accommodate my work schedule, helping me save money on rental costs. I absolutely intend on asking for their support on future projects.

Nick Kardong

03:06 11 Aug 22

They fixed our over charged A/C. Gustomer service. Called to keep us updated. They were backed up, but managed to get it done really quickly.

Gennell Patrick Benavente

19:41 09 Aug 22

Irving Carbo

17:33 08 Aug 22

1st class service with a very attentive staff the diagnosis process is documented with a very easy to read synopsis of what’s wrong what’s recommended, and even what’s ok. There is no pressure or upsell all repairs are explained fully and backed with a FIVE YEAR WARRANTY amazing service !! You earned my return business and my respect finally someone who can diagnose and repair it right the first time !

Kenneth Washington

16:56 08 Aug 22

Charger over a thousand for nothing to be fixed.. how is it that this place has 5 stars and didn't even do a good job on my husband's truck we had to take it to another mechanic to get it all fixed with a much better price... I wish I could give it zero stars for the terrible service they did

Publxc Enemy #1 (Harley)

18:23 01 Aug 22

I was struggling to find a reliable and time efficient shop with honest and polite staff… until I talked with Eric and Matt and First choice! Solved a lot of issues I’ve had in the past, as big as a whole transmission repair and a entire ac replacement in under a couple days of each task! I honestly recommended any and everyone to this shop!

Daniel Spencer

16:47 13 Jul 22

pse 72

23:38 12 Jul 22

I'm in real jam with broken power steering pump pulley and trying to get to Spokane WA. Frank wouldn't do the replacement with the replacement part that me took 2 weeks find. Way to go there, to help someone in need. Hope you think about this someday when you need help. So partners....dont bring your own part to this shop. Even if you really need the help.MESSAGE TO OWNER:I have a Factory. OEM Mopar Part. Not some alternate part or remanufactured junk. Sorry, but you're trying to stand behind some money making matto to protect you from liability. What a joke. Try to help someone that really needs it.I'm a good old school dude grew up in Northwest. You Texans got a lot to learn about helping people.Good luck to you and remember this.

Jason Riter

23:27 11 Jul 22

Had to have drain plug replaced on oil pan. It was completed and I got my car back in a short period of time.

christian redmend

23:40 05 Jul 22

Matt is always helpful and always gives me a great experience and the prices are reasonable

taylor murphy

14:21 25 Jun 22

This automotive repair shop is amazing. With so many great reviews from satisfied customers, I decided to bring my 2014 Ram 1500 truck to this automotive shop. My Ram had a number of faults as described in my electronic vehicle information center. The personnel at this shop took care of my truck issues in a prompt and professional manner. I was kept informed of the progress of the repairs throughout the entire process. Their fees were very reasonable and Matt was attentive and very courteous. I certainly was not disappointed with the professionalism, quality of work performed, the honesty of the personnel and the promptness in which they repaired my vehicle. If you want your vehicle repaired right and at a reasonable price, then take it to First Choice Automotive. The name says it all. This will be my repair shop from now on. Thank you Matt for a job well done.

Ray Muniz

23:15 22 Jun 22

Eric worked on my out of state brother's truck and was so polite and helpful.

Kenny Mcbride

13:20 19 Jun 22

Best of the best, helped me sell my vehicle that was totaled I owe them so much thanks and recommend Eric and the team to anyone!

Chloe Weber

17:56 17 Jun 22

These guys here do a excellent job at fixing your vehicle, had several problems fixed on a Kia Sorento and the customer service is unparalleled.

Devion Davis

08:31 10 Jun 22

Great experience, hands down! I had my radiator replaced on my '04 Tacoma and they did a great job. Eric and the team are very professional and honest. I love the service here and will definitely be coming back whenever I'm in need of any auto work.

Eric Velasco

18:56 08 Jun 22

After getting scammed twice by another shop and a mobile mechanic, I looked at first choice automotive to fix my 2008 Ford Focus Clutch.I called the shop and spoke with Matt who had my focus on a tow truck within an hour and as soon as it got to the shop they began working on it.They not only diagnosed the clutch but the entire car and gave me quotes and pictures of everything that was wrong with the car.They did not order any parts without my permission or try to sell me anything I did not want. They kept continuous DAILY communication with me through the entire process.The job was done extremely well and the five year warranty and easy financing with 100 days same as cash option puts your mind at easy.The entire company was very professional especially Matt who I worked with the most.Thank you Matt and the entire team at First Choice Automotive. I will be taking other cars here in the future.

John Schiebel

23:21 07 Jun 22

Awesome shop! Eric (service advisor) is a cutie and was very professional. Would definitely recommend this shop!

Jose Rivera

23:09 28 May 22

I highly recommend First Choice. I spoke to Matt over the phone before going in, and he won my trust by answering my questions and through his understanding when I had to reschedule my initial appointment. The team did a great job replacing the radiator on my 06 Honda, and they gave me estimates on other issues that will need to be addressed. Their pricing is fair, everything is in print, and communication is honest and factual. Go see them!

Aaron Sibley

20:20 26 May 22

Honestly Killeen shops will rip you off , this is a nice amazing respectful shop they don’t care if your a woman or man they will still treat you the same , I took my car in I honestly didn’t expect fast service like that due to the traffic they get . They call you stay in contact with you and make sure they give you the details that you need , they walk you through every little detail including prices parts and plenty more I was honestly amazed I wouldn’t take my car anywhere else also not to mention they work is great and you also get warranty! Take your car to them if you want amazing quality and good prices !

Denisa Rova

13:01 25 May 22

I own a 2007 Dodge Durango and, this is the second vehicle I have taken to 1st Choice.I explained to them what happened to the AC and, with in the same week I dropped it off I received a call telling me that they were finished.They were able to replace the parts that were damaged due to where in tear plus a couple other things they found.I received an email with info and pictures of the repairs that need to be done and also services that were needed in the future.They took care of me and family again during a HOT month and, was able to take it out on the road that weekend with COLD AC blowing.Thank you guys we appreciate the hard you put into our vehicle and checking in on us after we received it back.Keep up the great job!!!

Vincent Washington

12:18 25 May 22

Amazing service and terrific communication!!

Nigel Brown

20:10 18 May 22

Eric and the team were outstanding in making sure that my vehicle was 100%. Thank you again Eric for helping me out and I appreciate the excellent customer service you have shown me- shanae

Traves Lane

19:37 17 May 22

Raymond Ramos

20:54 14 May 22

Mark Butier

22:49 12 May 22

Mario N

20:48 12 May 22

Took my truck in for a transmission leak and the next day they had identified the leak and other problems. Mr. Eric was helpful with any questions I had and kept me updated regularly. Very professional and highly recommend. They did many repairs and had my truck back to me running great within a few days.

WYATT ANDERSON

00:16 07 May 22

Matt was extremely helpful and kept me up to date on my repair status. Fast and friendly service. Highly recommend!

Lillian Nunez

22:09 06 May 22

Yolanda Fuentesjfjreu3ujxhrhdhduueheye

19:41 05 May 22

Service was quick. Everyone is friendly within the business. Definitely will use again, if needed and recommend to others.

Greg Butterfield

17:57 05 May 22

Matt at 1st Choice was very friendly and couldn't be more helpful. Had some issues with the towing company causing damage and they coordinated to get the repairs covered at no cost to me. The repairs were performed very quickly. I will definitely will be using them for my future automotive repair needs.

Justin Kimmel

16:20 04 May 22

My son is stationed at Ft. Hood and his starter went out on 2008 Honda CR-V. Had it towed to nearest place and a week later and $1200 later they told him he had a blown head gasket. I am in North Carolina and did some research and found First Choice with great reviews. We got vehicle over there and Matt took care of us. He found a hard to find part and took care of a few other things. He kept me abreast the whole time of what was going on and my son just picked up car. I appreciate honest people and I can trust Matt and his team. That is a big deal for us back here in NC. Thank you.

Michael Frank

18:58 03 May 22

This is the best auto shop in Killeen tx by far Mr EricAt the front desk was there to help me the whole way through from the time I brought my car to the shop from the time I came it pick it…..also the shop is very honest people the shop showed my my transmission fluid and showed me what was all wrong an the steps we could take to get it fix they also didn’t give me an off the wall price because I checked other shops an they all said the same thing so I am very great full for the customer service an the mechanics an also thanks for helping me get back to Nc

Nathan Skinner

22:40 29 Apr 22

I am pleased with the attention to detail and knowledge of the team at First Choice Automotive Repair. I am also pleased with the level of ownership of past repairs. Again, the team is knowledgeable and professional in correcting the correctable.

R Chester Roby

17:35 25 Apr 22

Called them up and told them my AC problem. They told me to drop it off and they would get it taken care of. Wasn't expecting them to get to it today, but Matt was able to get it taken care of today! Great customer service and now my AC is blowing ice cold! He didn't try to over diagnose for something I didn't need and the pricing was fair and reasonable. Highly recommend them for any of your auto repair needs. I will be back for any future work I need on my vehicles! Thank you!

J. Green

23:00 22 Apr 22

Customer service is amazing and they go the extra mile making sure your are happy with their service, also and most important their prices are affordable.

Carlos Garcia Figueroa

22:52 20 Apr 22

So my wife had called a good 20-25 transmission shops from Killeen to Austin...in regards to a full transmission replacement on her car cause she plans on racing it at track and blowing motor and transmission so she can forge and build her motor and transmission in her car every shop that she called told her the cost is some where between 750-1200$ to replace it. The guy that she spoke with flat out refused to give her a quote without seein the car..BTW 124.99$ to bring it to this shop...she explained to him that he was the only shop in a lot of shops that refused to give a "BALLPARK" over the phone. She then threatened to write a bad review he put her on hold...to then more than likely put her on speaker..HAHA then tried to act like "HE JUST COULD NOT GIVE a BALLPARK ESTIMATE/AVERAGE COST" not a GUARANTEE...haha she even tried to explain that an average cost is not something a shop needs to see a car about.All of this being said...if I could have given them a ZERO STAR for customer service and a ZERO STAR for pricing. This shop is a rip off cause THEY MUST SEE YOUR VEHICLE...so you will then have to pay them their 124.99$ look at your car FEE...The guy was super rude to my wife even though she explained all of the above thoroughly to him.

Jacob SIms

22:05 19 Apr 22

Excellent services!!! Highly recommend this place, everything about the service was very professional. Everything was explained to me and they also left paperwork in the car explaining what was done. They also left a thank you treat😊 Ask for Eric (excellent customer service) at the branch on 900 Leifester Cir Killeen, TX, 76549.

Latoria Sims

02:13 15 Apr 22

The staff was very friendly and Matt answered any and all questions I had and even though I was on a time Limit they worked hard to get my car done early I highly recommend them to anyone who needs any type of work done on their car

Addison Henning

20:12 14 Apr 22

I initially visited First choice to get my AC looked at. Through the due diligence of Eric I needed more work(I have an older truck). I was somewhat hesitant being another auto shop has failed me. But after Eric's great customer service and explaining everything to me. I couldn't be happier I chose them! Great work. Great customer service.

GsxTypeR19D

14:34 14 Apr 22

Had a great experience, very professional staff. Matt was a great help in explaining everything that was done to my truck. Keeping me updated on all the repairs and fair prices.

Roberto Martinez

16:00 18 Mar 22

Great place to take care of all your auto repairs and maintenance work!

Glen Smith, CPA

04:58 08 Mar 22

I took my truck in to get wheel hub replaced and I was told I needed to replace my fuel filters and that my oil was extremely low. Fuel filter was replaced and oil was changed both meters were reset two weeks prior to going to the shop. My truck is a diesel those services would have been an extra 500$ Or more. Shops these days are not to honest and nickel and dime you.

john doe

23:47 05 Mar 22

Came in with a busted up 91 Jeep Cherokee that wouldn't start and they had me roll back out within a week. Were super transparent with me and kept me in the loop through phone the whole time about the status of the vehicle and issues I wasn't aware of. Always offered for me to look at any issues before they worked on them and never tried to trick me out of any money or do less than what they were paid for. Fair and honest professionals the whole way and I'll definitely be returning.

Alex Reed

16:09 26 Feb 22

Absolutely amazing service. Technicians worked fast and did any awesome job at diagnosing the issue and repairing. Eric was the best at customer service. Knowledgeable, fast, multi tasked, communicated through our the process. Also thanks for the cookie!

Rose Hilt

14:39 18 Feb 22

1st Choice has reasonable prices. They are honest and their work ethic are second to none. Mat was the one who got the ball rolling and Eddie did the fine job on my radiator.

steven stovall

02:00 16 Feb 22

They did a thorough inspection and found other deficiencies that could be a safety hazard if prolonged. They were done quickly.

Cobalt Gomez

01:51 12 Feb 22

Amazing service, wonderful customer service and very affordable!! They are great!!!!

LorahLee Melvin

22:06 11 Feb 22

I have used this repair shop for both of my automobiles for years. Just recently my lower ball joint went on my 03 Denali.....called Mon to get it up there and by Tue was done with both upper and lower ball joints, tire rods, and axel. Great and efficient service as well as staff all the time.

Timothy Sims

19:18 09 Feb 22

John Pitts

22:59 06 Feb 22

I brought my Chevy Colorado in for a diagnostic on a concerning sound I was hearing from the back end. They were able to find the issue in a timely manner and explained other potential issues in simple and understanding terms without “mansplaining” it to me. I felt very respected and not taken advantage of as a woman coming in basically stating, “there’s a sound and I need help!”. I ended up getting my truck fixed with them due to such a great price. The truck was in and out same day! Great customer service and everybody was so friendly! Thank you 1st choice automotive!

Morgan Blake

16:38 01 Feb 22

These guys are amazing. Matt took our van in when we were denied service at our "go to" mechanic(they quoted us 4k in repairs) but here at First Choice, they repaired our van at a FRACTION of the price. I can't thank him enough for the kindness he showed us. I'd recommend this shop to anyone. They're honest. And nowadays, that's been hard to come by. I hope nothing but the best for Matt, First choice and the entire crew!

Sam H

18:22 27 Jan 22

Omg amazing customer service Matt and his team brought our van back to life when we thought she was done for. I’m so glad we brought our van here. I 100% recommend bringing your vehicle here I promise you won’t regret it.

vanessa flores

18:14 27 Jan 22

I couldn’t be more pleased with the all around service. Eric was very kind from the initial interaction. Frank did an awesome job replacing my emergency brake. I could tell he even topped off my brake fluid, my vehicle is running great. The customer service is also top notch. Eric called a few days after my vehicle was repaired to ensure it was running to my satisfaction. 100% recommend!

Adriana Torres

22:15 24 Jan 22

Jessica Elznic

03:48 21 Jan 22

Friendly, courteous and very willing to explain the problem and the solutions to the repairs needed to get you back on the road. Definitely my First Choice in a automotive repair shop.

Jesse J. Cisneros

04:12 12 Jan 22

Honest service is hard to find. Thank you First Choice Auto 🚘 for fixing what kwik Kar lube messed up on my truck. I definitely won't be bringing my truck any where else

Daniel Wayne

23:45 05 Jan 22

Eric and his crew were quick and professional

Russell Gaffney

17:21 27 Dec 21

Great service, kind, honest staff. Matt helped me out and had my car serviced the same day when other shops unfortunately had a 7 day wait. Will be coming back here for routine services or any other problems.

rebekah mercado

23:31 20 Dec 21

Amazing customer service! They kept us informed throughout the whole repair and they were super easy to get ahold of.

Chloie Kincheloe

17:47 08 Dec 21

I took my car in to have the headlight wiring repaired, and Eric was by far one of if not the best people I have received customer service from in any industry. He was upfront about what could and could not be done, hospitable, and didn’t treat me as a piggy bank. He made sure I knew what was being done to my car and was never rude at any point in time. I hope to come here again in the future.

Cameron Stock

22:46 03 Dec 21

Took my 09 Camry in for a check up before we went on a trip. The Pre Trip check alone is $124. Ok not bad for checking everything. I had an appointment at 8am this morning. At 1pm after I was told my car is in great shape for the age, the guy I was talking to started saying prices for a bunch of things so fast I couldn't keep it straight on what was priced for what that my car "needed". I was overwhelmed and told him to go ahead and do a tune up. They charged me $30 per spark plug. That was $120 for spark plugs. I have paper estimates on everything I "need" and everything is ridiculously priced. My husband called around 3pm asking if our car was done yet. They told me it might not get done before tomorrow afternoon. Why??? We told them to forget it and we will come get the car and somehow they found time to get it done before 5pm. Never again. I'm not even mentioning the amount of money they charged me for "labor".

Kari Etcheverry

00:36 03 Dec 21

They not only figured out the problem in less than a day, repaired it in less than a day, but also communicated every step of the way. Highly recommend.

William Selvey

00:18 25 Nov 21

Needed alignment on 2009 Dodge Caliber before trip early Sunday morning. I call First choice automotive for appointment. Few cars in front so I understood it maybe late on getting it done. True professionals, Outstanding Customer Service. Almost closing time and the car was ready. Outstanding team six stars thank you. In St Louis visiting family. Thank you.

Reg Mob

22:23 22 Nov 21

Emily bodrow

18:24 20 Nov 21

My first visit to 1st Choice was great even though I had to wait a few days. They were very professional and fixed my car when other mechanics couldn't find the problem. Will definitely come again!

Michael Lopez

16:38 16 Nov 21

I have been coming to 1st Choice when it was Excessive Performance. I have a 08 Ford F-150 that has been getting serviced by them for years. I appreciate them and their service. They are very professional and courteous to costly repairs.

Edward Gunter

17:11 11 Nov 21

Excellent service, very informative and friendly.

Liz Boyer

23:51 10 Nov 21

Matt was very respectful and honest while diagnosing my car. I would recommend First Choice to anyone who needs an trustworthy establishment in the Killeen area.

Katelyn McMahon

21:44 09 Nov 21

Eric was excellent, guiding me through the repair & always keeping me informed

Russ Cummings

16:46 02 Nov 21

Eric was cool

luxuritng lux

12:25 31 Oct 21

Matt was incredibly helpful in not only keeping me updated on repairs, but walking me through the process. The repairs done were high quality and done in a timely matter. Will definitely go to Matt for all my vehicle needs.

Kevin Krueger

02:10 30 Oct 21

Christie Simpson

20:24 23 Oct 21

Special shout-out to Eric for keeping me updated on my vehicle. These guys are very precised and professional. I wouldn’t leave my car with no one else but them.

Calvin Birts

04:51 23 Oct 21

I would bring my truck back here again!! From the first phone call to picking up my truck these guys were extremely professional and courteous. I didn’t feel like I was pressured into any repairs and I was informed about any and all repairs along the way. Extremely satisfied with their service and highly recommend them to everyone.

Tim Baxter

01:45 21 Oct 21

Had my blinker lever break off my 2017 Volkswagen Passat. They told me they would take a look at it and see if they could fix it, but if not they would have to order a new part. They ended up fixing it, saving me about $600. and never had to order the new part. They also gave me rides free of charge to my house and back so I wouldn't have to walk. Good people. Professional, trustworthy business.

Douglas Herston

17:17 14 Oct 21

This is now my go to auto shop, I've been dealing with them for about six months now for various issues and anytime there's an issue with my car I call them. The employees are all very professional and polite. The best part is whenever I have to call its usually the worst part of my day, but after speaking to someone on the phone I feel reassured that the issue will be fixed in a timely manner plus they can tow the vehicle to their shop😊 This is by far the best shop on Killeen!

Breion Barnes

16:18 13 Oct 21

Matt’s customer service was absolutely outstanding. He kept updating me with every step! I appreciated that he explained to me exactly what was wrong with my car to help me better understand. They also gave me recommendations on other things that may need repair soon and gave me a few options to be able to afford it. I will def be returning for any of my future car needs for all my vehicles… thank you so much Matt. You took a huge dilemma off my shoulders and made something that could stress me out less stressful. Thanks again!

Malia Jerez

18:03 09 Oct 21

Very professional… the best in town!!!

Helder Camara

02:12 07 Oct 21

Craig Gallegos

22:06 04 Oct 21

First Choice Automotive is a rare company in the auto repair industry. It's not often you visit a repair shop and you'd don't feel like they are trying to get over on you. They repair what they say they're are going to fix, and you are well informed of what needs to be addressed in the future with images or even parts that were replaced.I appreciate the transparency from the team. Highly recommend them for all vehicle service.

Mr. Irving

16:08 27 Sep 21

Called Matt and got an appointment a couple days later. My family only has one car so when i dropped it off Matt dropped me off and picked me up from home. He told me exactly what was going on and what they did to fix the breaks. They were extremely friendly and professional with everything. Overall very satisfied with the experience. And would recommend to others.

Nick Skiles

23:21 24 Sep 21

I took my vehicle in for an alignment. I was told I needed brakes and rotors. I don't understand why since other shop didn't say I needed it and I had them done just last year. I'm not a mechanic so I told the to go ahead since my vehicle was already taken apart. I got my vehicle back way after the time they told me. My vehicle started squeaking. I finally found time to take it back. They checked it said it was fixed. My vehicle still continued to squeak when slowing down. I was not going to take it back but I did. Another service person asked me to let them try again. They worked on it again. They changed out the brakes. My vehicle still squeaks. I am disappointed and frustrated. I'm starting nor to trust mechanics.

Shewanna La Treice Frederick

21:36 23 Sep 21

This place was fast and they kept me updated constantly as soon as they found out what the issue was. I had to get my sway bar links replaced. I dropped it off late and they still got the car back to me by the end of the day.

Kirkland LaBoy

22:37 20 Sep 21

Overall great experience! I called needing my window replaced. Matt was very helpful with scheduling an available time. He even called me back with availability to come in sooner. They were able to replace my window and even cleaned up some of the remaining glass for me. The window looks great. The service was very professional and good quality. Definitely took the ease off of the stress that I was already dealing with from my car getting broken in to. I'd recommend you come here!

Brittney Andrews

21:02 17 Sep 21

Courtney Ledford

14:12 16 Sep 21

Eric and Matt were so awesome to work with. They were very understanding and were very quick to deliver. They didn't overcharge me when someone else quoted thousands 😔 these guys were more than reasonable and the care they provided my 18 yr old driver's car was great.. can't say enough.. will be going there again in the future..

Yvette Maring

18:38 31 Aug 21

I'm bringing my fathers '97 Ford Expedition back to life. First Choice has done all previous work on engine and transmission. Had work done on my steering and a full break job rotors, shoes,bearings - all. They have proven to be superior to all other mechanic shops I've used in the past. I would have no one else repair or service my vehicles. All there work exceeded my best expectations. Thank You again.

Franklin Weeks

14:03 27 Aug 21

I had my car serviced for an AC repair, and of all the staff has been nothing but great. Also a big shout out to Matt. He has been so communicative with me on all the updates and information in regards to what was wrong with my AC. I couldn’t recommend a better auto service business in town.

everline cardines

23:32 21 Aug 21

Matt and the Team are AMAZING! I will be coming back thanks to them bringing my car back to life! They also gave me Oreos at the end of the service thanking me for choosing them. Thanks you guys!!!!

ART Jones

19:55 10 Aug 21

I had a major electrical problem with my truck. I took it in to these guys and they went above and beyond getting it fixed. It took considerably more work than any of us thought but they got it done. They stuck with their quote and I will definitely be going back to them when I need it.

Kody McGann

00:45 09 Aug 21

Truck brought in with electrical issues. Issue was worse than expected and worked longer than expected but stuck to the quote for the price. Friendly staff and hard working.

Tristan Hill

00:42 09 Aug 21

It started with my AC not working properly brought it in for the diagnosis. Turns out my AC compressor failed they offered me a competitive price to change out the compressor and recharge the system at a one-day turnaround for parts and one day repair extremely professional staff and pleasant to work with. They also have the ability to do financing through different companies to help if you don't have the cash available to do a major repair all of a sudden. I would highly recommend these to anyone who's looking for repairs.

D Russ

14:04 06 Aug 21

H8 Leech

22:08 02 Aug 21

Great prices and excellent customer service. Chris and his team are excellent

Jimmy Simpson

00:12 24 Jul 21

This shop is awesome. Friendly atmosphere when you walk in, and they are very good at what they do. Needed a new motor for my Chevy, and they knocked it out of the park within a week. The found a crack in my radiator along with several other issues that Phil’s Service didn’t catch. Very flexible with payments and time constraints.

Tyler Benson

14:46 21 Jul 21

amanda garza

00:11 19 Jul 21

If you need your car fixed, talk to Matt and he’ll square you away. My altima was down and out, but he brought her back to life. Altima and I have been riding the road ever since. Definitely going back when it’s time.

javonte davis

22:39 10 Jul 21

These guys are awesome. Needed to go on vacation. They worked me in well ahead of my departure time. Fixed the death wobble issue I had and sent me away with a smile. I'll be back....no punn intended. A special thanks to Eric for his customer service.

ryan james

17:37 08 Jul 21

Tiffany Olivier

17:30 07 Jul 21

Drove from Chicago over 1,100 miles and 1 week into being here the clutch pedal gets stuck. I had no issues with the car prior. Towed it there and the work was done the next day. Picked it up and immediately noticed an electrical issue as the dash board was lit up and the car operating at about 80% power. Took it back two days after I picked it up and they wouldn’t really didn’t do anything to check it out besides lift the hood and tell me prices to look into it more. They contacted me again about the car, said clutch is fine but it’s still having these electrical issues since I picked it up that I didn’t have before, brought it in just to be told it’s an issue not related to the clutch (I agree) but that it was an electrical problem that started after I picked the car up. Got me for my money. Will not recommend.

venicius borges

21:56 02 Jul 21

These guys will take care of all your needs. Give Eric or Matt a call and they'll get you squared away. Excellent customer service and a 5 yr warranty to boot.

Sal Robinson

20:33 30 Jun 21

Even being fully booked First Choice was very quick with giving me a diagnostic on my heating issue. Matt was friendly, professional, and efficient. He explained the issues and emailed me pictures for my own viewing! 100% recommend.

Ashlynn Gibson

16:48 30 Jun 21

Jackie Blanks

08:39 30 Jun 21

Awesome ppl work here, took care of my A/C in my car in a timely manner,

becky martin

22:50 24 Jun 21

Took my husband car here to have the break changed but Matt and his crew is awesome told me the breaks don’t need to be changed just flash and add fluid! Super honest love it. So, I took my Tahoe in and now my car is driving so nice. A lot of things needed to be changed but it’s safer now and we’ll worth it. Thank you First Choice and Matt for taking me in last minute.

Nicole Dedrick

20:23 24 Jun 21

Matt and his crew took very good care of us! I took my son's vehicle there to get the A/C checked. During conversation I mentioned that I had purchased the vehicle used and wasn't sure if it had any additional issues outside of the A/C blowing hot air. They did a complete check of the vehicle to let me know of any additional repairs that may be needed and gave me a complete estimate on each item. My son is extremely pleased with the work that was completed on the A/C and with the estimates for items of concern to be repaired or replaced. I will definitely be taking the vehicle back there to get each estimate completed. Thank You for all of your hard work!

VICKKIE MILLER

18:24 20 Jun 21

I dropped off my ram 2500 with brake issues and no A/C at 1st choice and the team there couldn’t have been easier to work with. They were straight forward with me about what needed to be done on the truck. We had un expected problems occur during the service that the mechanics took care of and got me back on the road in a hurry. I’ve been to multiple shops in the Killeen area and this one by far is the best. I will be taking all my vehicles here for now on.

Joe Curcio

18:22 17 Jun 21

I took my vehicle to First Choice Automotive Repair to get A/C repaired and couldn't be happier with the outcome. I have been to a different shop in town several months ago for the same issue (A/C stops blowing air off and on) and was charged almost $800 for changing an air cabin filter and coolant in addition to "other recommended services," yet the main problem couldn't be fixed. I read positive reviews on First Choice Automotive Repair and was hoping that I would not get screwed over again.When I got my vehicle back today the problem was fixed, and now A/C works perfectly fine. I truly appreciate the mechanic who worked on my vehicle in timely manner and great customer service provided at the front desk. Living in this town for over a decade, I finally found a reliable automotive professional and would definitely return in case I need services 🙂

Aya Bennett

04:37 12 Jun 21

martin odom

13:26 05 Jun 21

Had an excellent experience, and wonderful customer service! They performed the service in a very timely manner, and they kept me informed every step of the way. I will absolutely use them again, and I will recommend them to those that ask me.

John Graffio

21:51 04 Jun 21

Laura C

22:56 02 Jun 21

J&J

01:36 31 May 21

I was not from this area and I had car trouble. They handle everything in a timely manner and called with any details I needed.

Barbara Green

15:55 27 May 21

Just moved down here from Georgia with my 21 year old car. I commute everyday from Killeen to Austin for work. I noticed some squeaking sounds coming from the back end of the car. After doing research online I decided to go with First Choice Automotive. What I thought was a minor issue turned out to be something major! When I say Matt saved my life, I'm not speaking figuratively. Long story short, if I would've tried to commute to work that night, chances are...my back tire would've came off on the highway, I would've lost complete control of the car, I would've crashed...it could've been fatal!Matt's hospitality and knowledge with everything exceeded my expectations. I felt important and like they went above and beyond! He examined everything, showed me the issues, and the pricing was great! He's got my business for as long as I'm here in Texas!If you want great service...great prices...and knowledgeable mechanics...go check out Matt at First Choice Automotive! 😁

Deidra McEachin

20:08 21 May 21

for a couple years now i've had a chugging problem when my truck would be around 2000RPM and i'd try to accelerate. i've taken it to a nationally known big name garage twice and a private master mechanic and nobody could seem to figure out what the issue might have been. Matt and his team found the issue, explained everything in great detail and fixed it in the same day. it was the spark plugs...they were just OLD!!! and very worn out. there wasn't enough spark to fire properly and they'd misfire so it caused that chugging. i've been driving it now for 2 days and no chug. this is fantastic. they took care of my front wheel bearings as well and ran a full diagnostic to see if there was anything else that needed to be fixed. there are, but money is tight right now but rest assured, i'll be going back to 1st Choice for Matt and his team to take care of my truck the right way. Thanks guys for such great work and customer service.

James Kuykendall

12:43 19 May 21

Mike Coleman

18:18 11 May 21

Muy amables y profesionales

Eunice Torres

19:05 03 May 21

Mecia Compton

20:23 30 Apr 21

Amazing experience. Matt was a great help, and kept me informed of everything along the way with a side of great conversation.

Valistriant

15:49 30 Apr 21

They did an amazing job and good pricing !

Hugo Zepeda

23:40 28 Apr 21

My service was great. The employees were very responsive and courtesy! My experience was great! Matt was friendly and courtesy. I will be taking my cars to 1st choice automotive repair!

Stephanie Urquizu

23:38 28 Apr 21

Went in to fix a/c they were great in that aspect but once I received my vehicle back my check engine light was on. Said it was already on when they received the vehicle but I stopped to put gas in before there and looked right at the dash on multiple occasions even before getting out of my car bc I made sure it was in park and there was no check engine light on. Will not be returning for anything else from them. Beware and make sure you take pictures of your vehicle before handing it over! I am a female and will not be taken advantage of!

Kimberly Newman

18:00 28 Apr 21

If you don’t want to read all of this, just know this place rocks.... I don’t need to search any further for a trusted shop. I have been trying to find a place as friendly, honest and caring as this place and I finally found it. First off, when I called Matt answered.. I explained my situation and he was very honest, professional and friendly. The feeling I had about this place simply over the phone was already great. He got me in same day and called me promptly the next day to let me know that my vehicle was ready for pick up. I bet I would have had it the same day but I dropped it off close to closing time. His pricing was very fair and he did not nickel and dime me. I truly feel like the pricing actually matched my requested service. During my pick up Matt explained what was done, gave me the cost answered any questions that I had and was again very personable and friendly. I know I will be returning to 1st choice automotive repair for regular services. Thank y’all & thank you Matt for your great customer service !

Brianna Rosales

18:15 27 Apr 21

The staff is very professional and placed customer service as their top priority. They serviced and repaired my AC as well as caught my vehicle up on services according to the mileage. They were able to complete these tasks within the same business day!

Herman Williams

14:35 27 Apr 21

David Black

23:59 24 Apr 21

kyle martin

20:53 23 Apr 21

Conner Barton

13:16 23 Apr 21

Very good service and fast response. I would recommend to my friends and family.

Joseph Pierre

22:38 19 Apr 21

I took my truck to two different shops before here and they were the only ones to be able to fix it and give me a reasonable price definitely coming here again

Ben Taylor

21:05 19 Apr 21

They were super helpful and extremely nice. I would definitely recommend going here.

Justin (DeceiverOfTheGods)

19:10 16 Apr 21

I haven't found a better place for automotive. Don't take me word for it, give them a shot and you will see!

Jamie L

17:15 14 Apr 21

Jodi Montgomery

18:26 13 Apr 21

I needed to find out why my check engine light was on, so I could renew my tag. I gave First Choice a call and spoke to Will. He gave me some insight that it could be one or several different things that would make that light come on. SO, I asked when could come to do the emission diagnostic to pin point the problem, Monday April 4th at 8 am.. I was there, the gentleman took my car back, within a little bit he came out and told Will what was the issue..Once they explained to me what needed to be done, I agreed to repair immediately and within the hour my vehicle was ready. I got in the driver's seat and looked at my instrument panel..NO Check Engine Light On....Thank All For Everything..Rhonda

R B

04:45 09 Apr 21

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Certified by AutoVitals

Jennifer B. from Killeen, TX on 12/15/2019 for an auto repair and their testimonial is:

"The guys at excessive are very friendly and knowledgeable. They took care of my auto repair in a timely manner and we're kind the entire time."

Lindsay C. from Kempner, TX on 12/6/2019 for an auto repair and their testimonial is:

"Honesty, integrity, excellent service and fair pricing. That's what you can expect at Excessive Performance. They will "make it right" any way they can and treat you with respect. I've had lots of work done there on my 07 Chevy Dually and they're my go-to guys. Just had the glow plugs replaced there yesterday and my truck runs like new! Thanks, Guys"